NEXTEL BILLING PROBLEM

LostCause · December 06, 2005, 09:10:01 PM

I NEED TO FIND OUT IF ANYONE HAS HAD A PROBLEM WITH THEIR BILL FROM NEXTEL.
My wife got her bill today and it was almost $1000.
The company that I work for has been charged $1500 over the past 2 months.
My neighbors bill has been $300 high for the past 2 months.

Seems like since they merged with Sprint it has gone down the drain.

They (Nextel) sent us 3 phones that we did not order. We sent them back. Never activated them. Now they are trying to charge us a early termination fee for the three phones.

Has any one had any problems?

2 rut · December 06, 2005, 09:40:30 PM

i have had billing probs with them since 2002, finnalay switched.

Bigscrb15 · December 06, 2005, 09:41:41 PM

nextel is famous for this, but usually will help out to resolve the problem. Im sure bigdaddy will respond with what to do, he is the nextel man!

o4250 · December 06, 2005, 09:43:45 PM

Ours have been higher than usuall too

The hyrbid kid · December 06, 2005, 09:54:50 PM

we had attel for a while..
then we got tired of them and went to get nextel again..
and they tryed saying that we had a account with over 5k of long distance call's.. and my dad hasnt had a nextel account in years..
so after a while they got it fixed..
then when i got my front end from walsh there was a mix up and there was alot of back and forth calling..
they tryed saying i called walsh 32 time's..
so then the next time i called walsh or a long distance # i wrote it down.
when i got my bill they charged me 3 time's a call..
so we complained and it is fixed...
but we are about to switch because of lack of signal.

RL400 · December 06, 2005, 09:58:15 PM

Ours has been extremely high also... We're about to switch providers.

Ida_Mann · December 06, 2005, 11:56:02 PM

Can't say much,,,,I just got the first one a week ago,,,,,lots of extra stuff in there, but that's from the cost of the phone and two months service....etc etc.

once I broke it down to what the monthly bill is,,,,everything is exactly what I was told it would be,,,,thanks BigD

Id@

big-daddy · December 07, 2005, 07:06:52 AM

Quote from: LostCause on December 06, 2005, 09:10:01 PM
I NEED TO FIND OUT IF ANYONE HAS HAD A PROBLEM WITH THEIR BILL FROM NEXTEL.
My wife got her bill today and it was almost $1000.
The company that I work for has been charged $1500 over the past 2 months.
My neighbors bill has been $300 high for the past 2 months.

Seems like since they merged with Sprint it has gone down the drain.

They (Nextel) sent us 3 phones that we did not order. We sent them back. Never activated them. Now they are trying to charge us a early termination fee for the three phones.

Has any one had any problems?

Fax me a copy of the bill 305-884-1985 and a number I can call you back.

Ricky

ZRIDER · December 07, 2005, 02:31:56 PM

I've also had some billing problems. I've had my plan for 3 years without going over once. Then the first month they switched to sprint I get a bill saying I went over my cellular mintues in the first ten days of the billing cycle. I called the billing department, and they said the calls were justified. :dunno.gif

big-daddy · December 08, 2005, 10:27:51 AM

Quote from: ZRIDER on December 07, 2005, 02:31:56 PM
I've also had some billing problems. I've had my plan for 3 years without going over once. Then the first month they switched to sprint I get a bill saying I went over my cellular mintues in the first ten days of the billing cycle. I called the billing department, and they said the calls were justified. :dunno.gif

Fax over the detail part of the bill.

Saltsdale_CEO_Huny · December 08, 2005, 12:22:00 PM

Same problem here, I get a discount anyway for being a government employee, So i was only paying like 150.00 for 3 phones, that was with all there taxes included and all, but since they merged with sprint my total bill is now like 180.00... I'm considedring changing to someone else.

big-daddy · December 08, 2005, 01:50:44 PM

Quote from: Saltsdale_CEO_Huny on December 08, 2005, 12:22:00 PM
Same problem here, I get a discount anyway for being a government employee, So i was only paying like 150.00 for 3 phones, that was with all there taxes included and all, but since they merged with sprint my total bill is now like 180.00... I'm considedring changing to someone else.

your government discount is 10% are your still getting the discount? What the $30.00 different for?

Saltsdale_CEO_Huny · December 09, 2005, 12:41:18 PM

I get a discount of like 4.00 per phone. I'm trying to find and old bill so i can see where the 30.00 is coming in at, Not sure if the taxes or what changed

jayd · December 10, 2005, 01:17:30 PM

Never had a billing problem, more of a service problem for me. I plan on making a switch this week. Sick of dropped calls, no service, and asking people to repeat themselves. I have been with nextel for 4 years or so, seems like they out grew themselves, maybe someone else has a reason why nextels service has gone downhill-

gtnwood · December 11, 2005, 07:56:21 AM

I have all the same problems ya'll do with dropped calls etc... but when the direct connect works right you cant beat it. Mine is company issued/free so I can't complain but I got one each for my wife and daughter to stay connected which I pay for so I watch the monthly bills very closely. Aside from the annoying fact that Nextel rates are higher than any other carrier I am really ticked off to see another new charge on my bill labeled "Additional Sprint charges" WTH is this C I did'nt authourize Sprint to charge me anything, they did not provide me with any additional services whether they were authorized or not. I am pretty sure when I call the normally rude and mostly incompetent customer service they will tell me it's the government taxing me for the merger, that they are going to make money off of not I, what a scam. But what the hey I got 1 company phone free of charge so I should probably just suck it up, right? :K