Messages

This is what these companies want to see, atv riders they can walk all over when there is problems. Riders like these do not live in Canada. I would not be doing this if I was done right by Suzuki.

Everyone is entitled to a opinion and I respect that. Thanks for your comments

 Suzuki responce on www.biketrouble.piczo.com

Dear Mr. Vallis,

Thank you for sending the related Internet links however, for reasons of security, Suzuki Canada policy precludes staff from activating links supplied by third parties or opening document attachments.

We ask that you please refer to our e-mail of November 14, 2005 for an explanation of Suzuki Canada's position in this matter.

Referencing our previous reply, we believe that we have provided you with a clear and concise response to your concerns. As such, we do not believe any further exchange on this matter would be productive and we must therefore consider this issue to now be closed.


Regards,
Mark Hopper
Service Operations Manager, Motorcycle, ATV and Marine
SUZUKI CANADA INC.
Phone: 905-763-5008
e-mail: mhopper@suzuki.ca

Sometimes you can not get unto my site, wait a minute or two and it should work. Hope you get a chance to view.

Yes, and the most easterly part of this country

Hey man not tryin to bust your chops, but why did you kep takin it back to the same place. Even Suzuki said to take it somewhere else.  I was just wondering.

Yes they did, but that was after all the trouble with the engine. I had already called other dealers before Suzuki suggested for me to. They would not even look at the quad because of the fight I was already into with Suzuki Canada. So I did not have any choice as to where I had to take my Quad. If Suzuki Canada let me go to the dealer of my choice when the engine problems started, maybe all this could have been avoided. Thanks for your comments

Hey guys, thanks for all the supporting comments left on my web page www.biketrouble.piczo.com  with my ongoing issues with Suzuki. Even though Suzuki Canada continues to  ignore me, I do know they are watching my page to see what reaction it is getting. Please continue to hit my site, the more hits, the more likely they will at lease communicate with me again. I do appreciate all your help. Thank you

Hey guys, It has been over a month now and still no reply from Suzuki. I even asked Suzuki Canada for a email address for Suzuki Japan with no response.All I can find on the web is in Japanese.If anyone here does know how I can reach their head office in Japan, please leave a message on my web page. Thanks
www.biketrouble.piczo.com

Ken.

   My name is Ken Vallis and I live in Brownsdale, Newfoundland. I would like to let all the people who visits this site know about the kind of service they may expect to receive if they, like me, purchase a Suzuki product. It all started three months after I purchased the LT-F400FK3 Suzuki Eiger when the clutch failed to work. After three weeks at the shop waiting on the clutch,( which was on back-order ) I picked up the quad, only to get the use of it for fifteen minutes before the engine seized and I had to push the quad home. A little over a year ago I had a letter printed in a provincial paper about all the trouble I was having .At that time the quad was in the shop a total of three months waiting on back-order parts for the engine. Shortly after the letter was printed all the parts arrived. I was in constant contact with Suzuki Canada and they assured me that after the repairs were complete that I would have no more worries concerning the engine. They were wrong, since then I have put over 2600 km's on my car bringing the quad to and from the shop for problems with the engine as well as other things, there is still only 1840 km's on the quad. It seem that almost every time I go for a ride I encounter problems. The last time I had to push the quad almost three km's out off the woods after the engine blew the oil out to the point where more damage would occur if I ran it. That was four months ago and again the quad remained at the shop waiting on you guessed it back order parts. I have tried to contact Suzuki Canada through several phone calls and E-mail with no response. I know that I now have had the quad for two years and the warranty has expired but the initial problem with the engine still had not  been fully repaired. All I wanted from the beginning was for Suzuki to replace the engine with a new one ( Which they say they don't have ).  With only 500 km's on the quad at the time I felt that was a reasonable request but it seems that the people at Suzuki would rather have their customers go through the agony that I have had and still am having. I deal with customers every day as a home heat delivery driver, I would soon be out of a job if I treated my customers the way I have been treated by this company. Out of the 24 months I have had the quad over 7 of them have been spent in the shop or waiting to get there.  I have posted a web page about these problems and would like for people to visit and leave a message for Suzuki or myself. It is you who can change the way these big companies look at us the consumer.  I believe we as customers deserve better treatment than Suzuki Canada seems to want to give. Thank you.    www.biketrouble.piczo.com.

                                                                                               Ken Vallis
                                                                                             Brownsdale, NL. 

Hey guys please visit my site and leave a message weather you agree or disagree with me that Suzuki Canada has done me wrong. This is the site that they are looking at. Thank You