Sprint has some REAL shady billing

IXIswamperIXI · December 23, 2008, 11:44:32 AM

I for the last 2 months trying to disconnect 3 cell phones. They have found out a way every month to mistakingly reconnect me every month! AND charge me $25 to reconnect!!! I PAID $200 to be disconnected (why would I reconnect) yet each month I have to sit on hold (Right now as I type) and try to get a statement that states 0 balance. JERKS!!

Keeter · December 23, 2008, 12:13:58 PM

File a complaint with the PSC. Quick action

TRX450R_Racer · December 23, 2008, 12:21:19 PM

Quote from: Keeter on December 23, 2008, 12:13:58 PM
File a complaint with the PSC. Quick action

Also file a complaint with the BBB. That usually gets results fast!

IXIswamperIXI · December 23, 2008, 12:26:26 PM

I am about to use my retaining fee with my attorney just to prove a point! BBB I am not to sure on anymore, I don't think it is influential as it was a few years ago.

IXIswamperIXI · December 23, 2008, 12:28:03 PM

Quote from: Keeter on December 23, 2008, 12:13:58 PM
File a complaint with the PSC. Quick action

Not to sound stupid here what is PSC?

Da_Mtg_Man · December 23, 2008, 12:36:03 PM

public school commission ?

pool shooters club?

private school committee?

Professional staff congress?

Public Service commission?

Just pick one.

IXIswamperIXI · December 23, 2008, 12:51:00 PM

LOL

auctioneer · December 24, 2008, 06:41:32 AM

GOOD OL SPRINT It took me 2 lawyers and the FCC to get rid of them now they bought next time telly NEXTEL good luck I went through the same crap trying to turn off my wifes phone 5 years ago

AmericanRobster · December 26, 2008, 12:40:47 AM

I just got a $300 bill from them for Christmas!!!! I have the free incoming 300 min plan with unlimited text and didn't go over my mins at all. They will be getting a phone call in the AM

jds450r · December 27, 2008, 08:09:20 PM

Yeah I had them for 13 days they sent me a bill on the 13th day i had them for 500 dollars and i didnt even use my phone lol. they ended up paying me for trying there service. thank god it was under the trial period. i have att now kinda expensive but its the same bill every time and i get service everywhere. unlike sprint hence the sprint run around... good luck

AmericanRobster · December 28, 2008, 12:37:20 AM

I went to the store in person and I complained and got a $75 credit.

Da_Mtg_Man · December 28, 2008, 08:34:36 AM

I guess it doesn't really matter what company it is, No company can keep everyone happy, There are going to be issues sometimes. I've been with Sprint for 10+ years and I love the phone service as well as the customer service. Yeah, I've had to call before to get something reversed or credited but they always take good care of me. I'm happy with them overall.

Keeter · December 28, 2008, 10:17:06 AM

Quote from: Da_Mtg_Man on December 23, 2008, 12:36:03 PM
public school commission ?

pool shooters club?

private school committee?

Professional staff congress?

Public Service commission?

Just pick one.

I had a major issue with Supra Telecom. Called the Public Service Commission. Got a call from Supra the next day wanting to settle.

AmericanRobster · December 28, 2008, 11:50:53 AM

Quote from: Da_Mtg_Man on December 28, 2008, 08:34:36 AM
I guess it doesn't really matter what company it is, No company can keep everyone happy, There are going to be issues sometimes. I've been with Sprint for 10+ years and I love the phone service as well as the customer service. Yeah, I've had to call before to get something reversed or credited but they always take good care of me. I'm happy with them overall.

I am happy with them, but not there hokey billing. I have had to call customer service a few times on there billing. What you need to watch is your so called " Free mobile to mobile time" because they haven't lived up to that with me even though its in my plan.

Southern4x4 · December 28, 2008, 12:21:29 PM

Ya they screw me every so often. Ive had a few phone bills over $600 cause they took stuff off my plan such as free incoming and texting. Raised a little hell afterwards and got full credit for each one back. Everysince they merged or whatever theyve gone down hill quite a bit.

AmericanRobster · December 28, 2008, 05:37:00 PM

Quote from: Southern4x4 on December 28, 2008, 12:21:29 PM
Ya they screw me every so often. Ive had a few phone bills over $600 cause they took stuff off my plan such as free incoming and texting. Raised a little hell afterwards and got full credit for each one back. Everysince they merged or whatever theyve gone down hill quite a bit.

I have heard of stuff like this too. I will be calling them when I look through my statement a little more. I want to get as much money taken off that I can.

IXIswamperIXI · December 28, 2008, 07:07:06 PM

I am not a picky person or hard to make happy with service BUT as a small business owner myself it really bothers me when a big business makes "misstakes" that ALWAYS favor them even if it is only a couple of dollars, multiply that by millions of people who might overlook it and poof millions in revenue! If I am successful in my business it is going to be my way of "sticking it to the man" by showing big business what customer service is. Sorry about the rant LOL (and the run on)

AmericanRobster · December 28, 2008, 10:33:23 PM

Quote from: IXIswamperIXI on December 28, 2008, 07:07:06 PM
I am not a picky person or hard to make happy with service BUT as a small business owner myself it really bothers me when a big business makes "misstakes" that ALWAYS favor them even if it is only a couple of dollars, multiply that by millions of people who might overlook it and poof millions in revenue! If I am successful in my business it is going to be my way of "sticking it to the man" by showing big business what customer service is. Sorry about the rant LOL (and the run on)

I agree! I don't have a bussiness, but you make a valid point.

AmericanRobster · December 29, 2008, 08:57:26 PM

Ok, I called Sprint tonight and spoke to someone in billing and was on the phone for 20 mins and knocked off $110 off of my bill

I will stay with them, but I will really be checking into their monthly statements better for hidden charges. This was a lesson learned!

Keeter · December 31, 2008, 01:40:54 PM

Quote from: AmericanRobster on December 29, 2008, 08:57:26 PM
Ok, I called Sprint tonight and spoke to someone in billing and was on the phone for 20 mins and knocked off $110 off of my bill I will stay with them, but I will really be checking into their monthly statements better for hidden charges. This was a lesson learned!

You have fallen for the Jedi mind trick.

IXIswamperIXI · December 31, 2008, 03:30:30 PM

Quote from: AmericanRobster on December 29, 2008, 08:57:26 PM
Ok, I called Sprint tonight and spoke to someone in billing and was on the phone for 20 mins and knocked off $110 off of my bill I will stay with them, but I will really be checking into their monthly statements better for hidden charges. This was a lesson learned!

Its a pity you have to work to fix their problem! I am sure most all companies do it (screwing up your bill) at least you area step ahead of Sprint right now. Good luck on the next bill I know I am going to need it AND I don't even have sprint anymore. LOL